Privacy Policy: AerolinksPro

AerolinksPro ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our mobile applications, web platform, and related services (collectively, the "Service").

This policy complies with: UK General Data Protection Regulation (UK GDPR), EU General Data Protection Regulation (GDPR – Regulation (EU) 2016/679), and Google Play Developer Program Policies.

1. Data Controller

The data controller responsible for your personal data is:

2. Information We Collect

2.1 Information You Provide

• Full name
• Email address
• Phone number
• Account credentials
• Booking details (pickup/drop-off locations, dates, times, vehicle type, luggage, and booking type: Private or Pool)
• Payment confirmation data (processed by third-party providers)
• Messages sent via customer support chat

2.2 Information Collected Automatically

• Device information (model, OS, app version)
• IP address and Language/Country settings
• Usage and interaction data
• Crash reports and performance logs

2.3 Location Data

• Pickup and drop-off location selection
• Route calculation and distance estimation
• Real-time trip tracking during an active booking

For Pool Bookings: Location data is used to optimize the shared route and coordinate multiple pickups/drop-offs.

3. How We Use Your Data

• Provide and operate transfer booking services
• Calculate shared "Pool" routes and optimized ETAs
• Process payments securely
• Send booking confirmations and service notifications
• Provide customer support and live chat
• Improve app performance and user experience
• Detect fraud and ensure platform security
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

• Contractual necessity – to deliver booked services (including shared transport)
• User consent – for optional features and communications
• Legal obligations – accounting, tax (SARL requirements), and regulatory compliance
• Legitimate interests – service improvement, security, and fraud prevention

5. Pool Bookings (Shared Rides) Specifics

When you choose a Pool Booking, additional data processing occurs to facilitate the shared nature of the service:

• Limited Data Sharing: To facilitate a smooth pickup, your first name and pickup location may be visible to the driver and, where necessary for coordination, other passengers currently assigned to the same vehicle.
• Route Optimization: We process the locations of multiple passengers simultaneously to create the most efficient shared route.
• Proximity Notifications: You may receive notifications regarding the arrival of the vehicle based on the progress of previous stops in the "Pool."

6. Payments

Payments are handled securely by Stripe and other supported providers. We do not store full card details. All transactions are processed through PCI-DSS compliant systems.

7. Third-Party Services

We use trusted third-party services, including:

• Firebase (Google LLC) – authentication, database, notifications, analytics
• Google Maps & Places APIs – mapping, routing, location search
• Stripe – payment processing
• Gmail SMTP – transactional email delivery

8. Data Sharing

We do not sell, rent, or trade your personal data. Data is shared only with:

• Service Providers: Drivers assigned to your booking (Private or Pool).
• Payment processors for transaction completion.
• Infrastructure providers required to operate the Service.
• Legal authorities where required by law.

9. Data Retention

• Account/Booking data: While your account remains active.
• Legal/Financial records: As required by Tunisian and international tax law (SARL compliance).
• Support communications: For quality assurance and dispute handling.

10. Data Security

We employ secure Firebase access rules, encrypted communication (HTTPS), and restricted access to personal data.

11. Your Rights (UK & EU Users)

Users have the right to access, correct, delete, or restrict the processing of their data. To exercise these rights, contact support@aerolinkspro.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect new products (like Pool Bookings) or regulatory changes. Updates will be published within the app and on our website.

Last Updated: March 31, 2026